Return & Exchange Policy

At A-VOIX, every product is prepared and processed with care. We strive to ensure that the product you receive meets the specifications, quality standards, and details displayed on our website.

To maintain the quality and hygiene standards of our products and to ensure a smooth shopping experience for all our customers, A-VOIX does not offer returns or exchanges on orders once they have been placed and delivered.

We therefore request all customers to carefully review the product details, size information, product description, design, colour, and other relevant information available on the product page before placing an order.

No Return or Exchange

All purchases made through A-VOIX are considered final sales. Once an order has been successfully placed, we are unable to accept requests for:

• Return of products

• Exchange of products

• Exchange due to size issues

• Exchange due to change of mind

• Return due to personal preference

• Exchange for a different colour or design

• Exchange for a different product

• Return because the product is no longer required

• Return or exchange due to ordering the wrong size

• Return or exchange due to ordering by mistake

Customers are therefore advised to carefully check their requirements before completing their purchase.

Please Check Your Order Carefully

Before placing an order, we recommend that customers carefully review the product images, description, available sizes, size chart, colour, design, quantity, shipping details, and other information provided on the website.

Once an order has been placed and processed, we may not be able to make changes to the product, size, colour, quantity, or other order details.

We encourage customers to take a moment to verify all order information before completing the payment.

Size-Related Issues

Please select your size carefully by referring to the size chart provided on the respective product page.

A-VOIX does not provide exchanges or refunds for size-related issues.

Choosing an incorrect size, ordering a size that does not fit as expected, or changing your mind about the selected size will not qualify for a return, refund, or exchange.

Colour and Design Variations

The colour and appearance of products may appear slightly different depending on the customer's screen, display settings, lighting conditions, photography, and other technical factors.

Minor differences in colour, printing appearance, or design representation between the product received and the images displayed on our website, social media platforms, or advertisements will not qualify for a return, refund, or exchange.

Our products are manufactured and printed as per the design specifications applicable to the particular product.

Damaged or Defective Products

Although returns and exchanges are generally not offered, if you receive a product that appears to have a manufacturing defect or significant damage attributable to the delivery process, please contact us at a-voix@gmail.com as soon as possible after delivery.

Please include your Order ID, a clear description of the issue, and clear photographs of the product and packaging so that our team can review the matter.

Any such case will be reviewed individually by our team. Providing photographs or contacting us does not automatically guarantee a refund, replacement, or other resolution. Any resolution will be subject to verification and approval by A-VOIX.

If the issue is determined to have occurred after delivery due to improper handling, washing, usage, alteration, or any action by the customer, the product will not qualify for a refund or replacement.

Products Once Used or Washed

Products that have been used, washed, altered, damaged, or otherwise handled after delivery will not be eligible for any refund or replacement.

We strongly recommend inspecting your product upon delivery and before using or washing it.

Delivery of the Wrong Product

We make reasonable efforts to ensure that the correct product is dispatched according to the order placed.

If you believe that you have received a product that does not correspond to your order, please contact us at a-voix@gmail.com with your Order ID and photographs of the product received.

Such cases will be reviewed by our team based on the available order and product information. Any resolution will be provided only after verification confirms that an incorrect product was dispatched by A-VOIX.

Order Cancellation

Once an order has been processed or dispatched, cancellation may not be possible.

Customers are advised to carefully review their order details before completing the purchase.

If you wish to request cancellation shortly after placing an order, you may contact us at a-voix@gmail.com. Cancellation requests will be considered based on the processing status of the order and cannot be guaranteed.

Refunds

As A-VOIX does not offer returns or exchanges, refunds are generally not available for products that have been successfully delivered.

Refunds, where applicable, will only be considered in exceptional circumstances, such as a verified payment-related issue or a confirmed case where the product supplied by A-VOIX is materially different from the product ordered.

Any approved refund will be processed using the applicable payment method and may take additional time to reflect in the customer's account depending on the payment provider or banking institution.

Damaged Packages

Customers are requested to carefully inspect the external condition of the package at the time of delivery.

If the package appears to be visibly damaged, tampered with, or opened, we recommend refusing the delivery where possible and immediately contacting us with the relevant details.

Once a package has been accepted and delivered, any concern regarding the condition of the package should be reported to us as soon as reasonably possible.

Policy Acknowledgement

By placing an order on the A-VOIX website, the customer acknowledges that they have reviewed the product information available on the website and understand that A-VOIX follows a No Return and No Exchange policy.

We understand that circumstances can vary from customer to customer. However, maintaining a clear and consistent policy allows us to manage production, packaging, quality control, and order fulfilment efficiently.

We therefore request all customers to carefully review their order before making the payment.

If you have any questions regarding a product before placing an order, we encourage you to contact us so that we can assist you with the available product information.

For any questions or concerns, please contact us at:

Email: a-voix@gmail.com

Working Hours: 10 AM to 7 PM (Monday to Saturday)

Thank you for choosing A-VOIX and for your understanding.

A-VOIX — YOUR UNFILTERED VOICE.