Shipping Policy

We ship our products within 24 to 48 working hours.

How long will it take for my order to be delivered?

Orders within India are typically delivered within 5–8 working days, depending on the shipping address and other factors such as public holidays, extreme weather conditions, and unforeseen circumstances.

In some rare cases, delivery may take up to 2 weeks, depending on product availability. Deliveries to parts of Jammu & Kashmir and North-East India may take up to 10 working days.

How do I track my order?

As soon as your product is shipped, the tracking details will be shared with you via email.

If you have not received the tracking details within 48 hours of placing your order, please contact us at A-voix@gmail.com.

Which courier companies are used to deliver the products?

Our products are shipped through courier partners such as Delhivery, Xpressbees, Blue Dart, and Ecom Express, depending on the delivery pincode.

What happens if the tracking shows that my order has been delivered, but I have not received it?

This is a rare occurrence, as the order may sometimes be received by a family member, neighbour, flatmate, or the office mailroom.

If you have received a delivery notification but have not received the product, please inform us within 48 hours of receiving the notification. We will immediately raise the issue with our courier partner and investigate the matter.

In genuine cases, we may provide a full refund after completing a proper investigation, which may take up to 10 working days.

Please note that if the issue is reported after the 48-hour period, it may be difficult for us to take appropriate action, and we may not be liable for any resulting loss.